| Features Auto Attendant inbound call can be play a recording that gives customers options . Extensions can be dialed. Options can send calls to local extensions, voicemail, conference numbers, queues, or external numbers like a cell phone. Announcements setup a recording for the auto attendant that provides announcement to callers Call Detail Records with various reporting capabilities to see who called, when , call length ability to export to csv file. Call Forward can be forwarded to another extension or to any phone number Call Monitoring view which extensions are currently in a call Call Parking Press *5900 to park a call, unpark the call with *5901 Call Pickup for a particular extension or any extension that is currently ringing. Call Queuing can load calls into queues so they can be answered in the order they came into the queue. Call Recordings to record all or some calls or parts of the call Call Routing can send the call different directions or perform actions based on reading the caller id info or other call information Call Transfer Announced Transfer Blind Transfer Call Waiting Caller ID support and customization for supporting providers. Conference Bridge to set up conference calls, optionally secure with a PIN number, can transfer current calls to conference Direct Inward System Access (DISA) ability to call into the system put in a pin code and then call back outbound. Do Not Disturb (DND) sends call directly to voice mail. Eavesdrop Fax can send or receive faxes. Requires a provider that can successfully transmit and receive faxes. Follow-me to ring a desk phone for so many rings then try a cell phone when a call comes in Hardware support for standard phones lines, high capacity lines T1/E1/PRI, and ability to use standard phones such a cordless phone. Inbound Routes to direct calls depending on caller ID and interface by which a call arrives
Interactive Directory Listing Intercom a paging extension can be created that will send intercom calls over a speaker system
Outbound Routes to direct calls to different providers for Least Cost Routing for example.
Original phone numbers can be maintained. Misc Destinations module, which is for creating destinations that can be used by other PBX modules to dial internal Music On Hold Can add wav or mp3 file including music or even a business sales message Paging for phones that support it (Polycom, Linksys, SNOM, and others) Hunt Groups to ring multiple internal extensions and external numbers simultaneously or in succession. Can prefix the caller id name so that you can tell where the call came from. Option to announc the caller, or require a pin number. Remote Office Support a remote location can register extensions and use a centralized phone system or communicate freely between systems. Route by Caller ID when a call comes in the call can be routed based on the desintation number, Caller ID and other factors. For example certain clients can be routed to a special after hours menu. Text-to-Speech can be customized to provide any information to caller, can optionally be protected with a PIN number.
To have a good voice it requires a commercial 3rd party software and voice. Three-way Calling Timer Conditions allow to set up different time patterns for call handling. It allows to direct after hours calls differently than calls during working hours for example. Voice Mail Access voicemail from anywhere. Voicemail can be sent as an email attachment. Can be accessed inside the office from a Web Interface or remotely through a VPN Remote Support PBX can be managed with web interface locally or remotely. Portable Extensions can be answered anywhere with a voip phone, soft phone, standard phone or cordless. Calls from remote extensions to any extension do not require the telephone company. And more... Phone Line options Standard Phone Lines from Telephone provider Full or Partial Voice T1/PRI Internet Telephony Service Provider (ITSP) Mix and match one or more above voice provider methods to achieve money savings, and stability Saving Money Costs less than any IP-PBX with comparable features • No Cabling costs (using existing network with dual port phones) • Long distance costs can be likely be reduced • The automated attendent can be used to save time on the phone. Custom voice application can be created to automate repetitive phone call work Custom voice applications can answer questions or provide customer information after normal business hours Soft Phones Xlite – soft-phone http://www.counterpath.net/x-lite.html&active=4 supports video calling Speech Recognition | 